Are you boring your client? May be this is the reason...

Do you feel that your client (or your boss) is bored when you are talking to him/her? Or you feel he or she is waiting for something else? The problem can be the level of conversation you are using.

Sometimes, we tend to impose our planned or intended level of conversation, but the client not necesarilly is on the same page. As a required skill, you have to be flexible enough to adjust this level, and if you can manage the conversation, you can direct your client to the required level to support your message.

Let´s take a look at the conversation levels:

What happens when you and your client are not aligned in their level of conversation? Well, there are different degrees of dissapointment that you have to detect and mitigate during the conversation. The following matrix shows how to detect the degree of misalignment and what can you do to solve it.

What can you do?

- If you are at the red signs: stop politely the conversation, reset the expectations and adjust accordingly to the required level.

- If you are at the yellow signs: adjust the level of your conversation, and explore if you are getting to green (or red!).

- If you are at the green signs: keep the conversation at this level and try to move it to the level you want. Explore if your client wants to get there to keep aligned.