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Thursday, May 2, 2013

A proposed structure for Business Process Models (II)

I have identified that the organization of the capabilities within the Business Process Model can be at least one of the three following types:

1) From the Strategy to the Operation
2) From the Client to Support capabilities
3) Value Chain Type

Every type conveys a different message. The first is more oriented to make clear how to land the strategy into the day to day operation. The second is Client centered and all capabilities are aiming to fulfill client expectations. The third is oriented and how the company transforms its inputs to outputs, adding value in this process.
If we take, as an example, the Enhanced Telecom Operations Map (eTOM) model, used as a business process model of reference in the telecommunications industry, you will find that it is of the type From the Client to Support:
Source: http://en.wikipedia.org/wiki/Enhanced_Telecom_Operations_Map

An example of hospital operations process model is Value Chain Type:


Source: http://141.13.6.53:8080/forschung/publikationen/html/mie96/mie96.htm

Note: If you have examples or other taxonomies, please reply with a comment and it will help to enrich this catalog.

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